Refund Policy

Effective Date: July 1, 2026 | Last Updated: July 1, 2026

1. Introduction

At Green Lantern Pizza, customer satisfaction is our top priority. We are committed to delivering fresh, high-quality food and a seamless ordering experience. We understand that issues may occasionally arise, and this Refund Policy has been established to ensure a fair and transparent process for resolving such situations.

This policy complies with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive business practices. By placing an order with Green Lantern Pizza, you agree to the terms outlined in this Refund Policy.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• Incorrect Order: You received an item or order that is different from what you placed. For example, a different pizza topping, size, or crust type was delivered.
• Missing Items: One or more items from your order were not included in your delivery or pickup order.
• Food Quality Issues: The food delivered was spoiled, inedible, undercooked, or otherwise not fit for consumption at the time of delivery.
• Significant Delivery Delay: Your order was delayed by more than 60 minutes beyond the estimated delivery time provided at checkout, and the food arrived in an unsatisfactory condition as a direct result of the delay.
• Duplicate Charge: Your payment method was charged more than once for the same order due to a technical error.
• Order Not Received: Your order was confirmed and charged but was never delivered to your specified address, with no evidence of a delivery attempt.

To be eligible for a refund, your claim must meet all of the following general criteria:

1. The refund request must be submitted within the applicable timeframe (see Section 3).
2. You must provide sufficient evidence to support your claim (photos, description, order number).
3. The issue must not have been caused by incorrect information provided by the customer (e.g., wrong delivery address).
4. The order must have been placed directly through our official website at greenlanternpizza-new.click.

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered for review:

4. Non-Refundable Items and Situations

The following situations are generally not eligible for a refund:

• Orders where the customer simply changed their mind after the order was confirmed and preparation has begun.
• Food that was consumed in full before a complaint was submitted, unless the issue is a food safety concern supported by appropriate documentation.
• Dissatisfaction based solely on personal taste preferences, provided the order was prepared as specified.
• Orders placed with incorrect delivery addresses or special instructions that were not properly communicated at checkout.
• Promotional, discounted, or free items received as part of a special offer or loyalty program.
• Delivery fees, service fees, or platform charges (unless the order was never delivered).
• Delays caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, or traffic incidents, where the food was delivered in acceptable condition.
• Orders placed through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, etc.) — please contact those platforms directly for refund assistance on those orders.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow these steps carefully:

1. Gather Your Information: Before contacting us, please have the following ready:
   • Your order number (found in your confirmation email)
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable — e.g., incorrect items, food quality issues)
   • Your name and the email address associated with your order
2. Contact Our Customer Support Team: Reach out to us through one of the following methods:
   • Email: [email protected]
   • Website: greenlanternpizza-new.click
3. Submit Your Claim: In your email or message, include your order number, the nature of the issue, and any supporting photos or documentation. The more detail you provide, the faster we can resolve your request.
4. Wait for Acknowledgment: Our team will acknowledge your refund request within 1 business day of receipt.
5. Review and Decision: Our customer service team will review your claim and may follow up with additional questions. A decision will typically be communicated within 3–5 business days.
6. Refund Issuance: If your refund is approved, it will be processed according to the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on your original payment method:

Please note that processing times may vary depending on your bank or financial institution. Green Lantern Pizza is not responsible for any additional delays caused by your bank or card issuer once a refund has been initiated on our end.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in good condition.
• The customer consumed a significant portion of the order before identifying a quality issue.
• The issue only affected specific items within a larger order, and the other items were acceptable.
• A delivery was delayed, but the food was still delivered in satisfactory condition — a partial refund of the delivery fee may be considered.
• The refund request does not fully meet all eligibility criteria, but our team determines that partial compensation is fair and appropriate.

The amount of any partial refund will be determined at the sole discretion of Green Lantern Pizza's customer service team, based on the specific circumstances of each case. We strive to be fair and reasonable in all determinations.

8. Exchange Policy

Due to the perishable nature of food products, traditional exchanges (returning an item and receiving a different item in return) are generally not practical. However, Green Lantern Pizza offers the following remedies in lieu of a traditional exchange:

• Order Replacement: If your order was incorrect or significantly below our quality standards, we may offer to remake and re-deliver your order at no additional charge, subject to availability and reasonable delivery distance.
• Store Credit: In cases where a re-delivery is not feasible, we may issue store credit to your Green Lantern Pizza account equivalent to the value of the affected items, to be used on a future order.
• Partial Refund + Replacement: In some situations, a combination of a partial refund and a replacement item may be offered.

Replacement orders are subject to the same preparation and delivery timeframes as standard orders and must be requested within the applicable timeframe specified in Section 3.

9. Cancellation Policy

We understand that circumstances can change. Our cancellation policy is as follows:

9.1 Cancellations Before Order Preparation Begins

If you wish to cancel your order, you must contact us within 5 minutes of placing your order, before our kitchen begins preparation. If your cancellation request is received and confirmed within this window, you will be eligible for a full refund to your original payment method.

9.2 Cancellations After Order Preparation Has Begun

Once our kitchen has begun preparing your order, cancellations are generally not accepted, and no refund will be issued. This is because ingredients have already been used and staff time has been allocated to your order.

9.3 Cancellations After Dispatch for Delivery

Once your order has been dispatched for delivery, it cannot be cancelled under any circumstances, and no refund will be issued for a cancellation request at this stage.

9.4 How to Cancel

To request a cancellation within the eligible window, please contact us immediately at [email protected] with your order number and the subject line "Cancellation Request." Please note that due to the speed of our kitchen operations, we cannot guarantee that cancellation requests will be processed in time even if submitted within the 5-minute window.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or cancellation request, you have the right to escalate your concern. Green Lantern Pizza is committed to resolving all disputes fairly and promptly.

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution was unsatisfactory, you may request an escalation by emailing [email protected] with the subject line "Refund Dispute — Escalation Request." Please include your original refund request details, your order number, and a clear explanation of why you believe a different resolution is warranted. Our management team will review your case within 5 business days.

10.2 Chargeback Notice

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card issuer. Filing a chargeback without first attempting to resolve the issue through our internal process may result in a delay in resolution and may affect your ability to place future orders with Green Lantern Pizza. We reserve the right to dispute any chargeback that we believe is filed without merit or in bad faith.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated and our internal process has not provided a satisfactory resolution, you may contact the following authorities:

• Federal Trade Commission (FTC): www.ftc.gov — for consumer protection complaints related to unfair or deceptive business practices.
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov — for billing disputes related to credit or debit cards.
• Your State Attorney General's Office — for state-level consumer protection issues.

11. Policy Updates

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at greenlanternpizza-new.click with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Information

For all refund requests, cancellations, or questions regarding this policy, please contact our customer support team: